Terms an Conditions

TERMS AND CONDITIONS

PRODUCTS AND SERVICES I PROVIDE

All my products and artwork are designed and created by me, Zoe Howarth, the owner of Sacred Wild Soul, in my studio in Cornwall, UK. All rights to the artworks are retained by the designer Zoe Howarth.

PAYMENT TERMS

I accept all major debt and credit cards as well as paypal payments to make the transaction as easy as possible for you. Once payment has been made in full I will ship items out. A payment plan can be put in place if necessary. If working to a payment plan item will be shipped once the final payment is made.

TIMELINES FOR DELIVERY AND COSTS ASSOCIATED

For all pre-sale order products please allow 2-3 weeks before your item is shipped whilst I lovingly hand assemble and package your item. Once completed I will email you to confirm that it is ready for shipping. All in stock items will be ready for dispatch within 2-3 working days and the customer will be notified when the item has been dispatched. All items are carefully packaged to ensure that they arrive with the customer in perfect condition. Items will be shipped as tracked and signed for to ensure that delivery is guaranteed.

WHAT HAPPENS IF EITHER PARTY DOESN'T DELIVER OR PAY

Items will only be posted once full payment is received- if you wish to set up a payment plan for a specific piece please contact me at sacredwildsoul@gmail.com to discuss and arrange. The product will only be shipped once the final payment is completed. If there is an issue with postage or you have not recieved your items after 14days of shipping please contact me to discuss further at sacredwildsoul@gmail.com. Please note that international shipping can take anywhere from 14-30 days so please be patient :)

NOTICE REQUIRES

Please give notice of any issues as soon as possible. If it is regarding an item that has been shipped to you please contact me within 14 days. If you are unsure of any details please email me with any questions and queries at sacredwildsoul@gmail.com

COMPANY DETAILS & CONTACT INFO

Zoe Howarth Designs, Sacred Wild Soul. Sunset Farm Porthleven Helston Cornwall TR13 0RB 07800529268 sacredwildsoul@gmail.com or zoe@zoehowarth.com

REFUNDS & RETURNS POLICY HOW LONG DO YOU HAVE TO RETURN AN ITEM?

I take pride in my work and really want to you love your ittems but if you are not completely satisfied with your purchase or are having issues please contact me within the first 14 days of receiving your item and I will try my hardest to rectify the matter if that results in adjustment, exchange or refund.

CONDITION OF PRODUCT ELIGIBLE FOR RETURN

Please return items in the perfect condition that you received it in. REQUIREMENTS- RECEIPT/ PROOF OF PURCHASE

Please make sure you keep your receipt/ order number as ref of your purchase. We will also ask for your name and address to confirm.

WHEN YOU CAN EXPECT A REFUND

Please expect a refund within 7 working days after we have received the item back or within 7 working days of confirming the cancellation of your order.

WHO IS RESPONSIBLE FOR COVERING POSTAGE COSTS

The customer is responsible for the postage costs of the item. If you are returning an item for a refund we will refund the product in full minus the original postage costs.

ITEMS NOT ELIGIBLE FOR RETURN INC SALES ITEMS

Any digital products are not eligible for refund so please be certain of your purchase before hand.

HOW TO RETURN AN ITEM

If you wish to return an item or discuss anything you are not happy with please email me at sacredwildsoul@gmail.com and I will do my best to resolve any issues. Please post items to; Zoe Howarth Designs, Sunset Farm, Porthleven, Cornwall. UK TR13 0RB.

AM I ABLE TO SUPPLY SUBSTITUTE GOODS/SERVICES OF EQUIVALENT QUALITY & PRICE?

If the customer wishes to exchange an item for a piece of equivalent price, or pay the difference this is by all means possible.

SHOPPER HAS THE RIGHT TO CANCEL WITHIN 7 DAYS OF RECEIPT OF GOODS AND REFUNDED IN FULL. THANK YOU FOR SHOPPING WITH US TODAY!